Job Description

Job Responsibilities:

• Works with different customer technology teams to create health monitoring dashboards and alerts for all products using tools like Adobe Analytics, Azure Databricks, Teradata, Qualtrics, Celebrus and Quantum Metrics
• Utilizes data to break down issues and identify root causes impacting system health
• Builds dashboards, ad-hoc reports, and deep dives measuring OKRs
• Partners with different product teams on identifying and tracking relevant OKRs
• Helps connect the dots between digital data and data from other sources to drive deeper insights and analysis on customer behavior
• Works with stakeholders within digital and outside to efficiently track and monitor digital voice of the customer, drive insights and identify areas of opportunity
• Prepares updates for leadership team and stakeholder teams
• Evangelizes, leads and drives greater adoption of digital analytical tools within digital and outside through training sessions and office hours
• Shares best practices and develop systems knowledge to deliver new reports and enhance existing reports tomeet business needs
• Works closely with our Data Organization, and Data Engineering (DEAA) partners to drive long-term strategic investments and enhancements to the quality of our data assets

Skills:

• PowerBI/Tableau
• SQL
• Python
• Adobe Analytics / Google Analytics

Education/Experience:

• Bachelor's.

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