Job Description

Bliss is renowned for delivering the world’s best facials, massages, waxing, laser hair-removal, and nail services – highly effective treatments that are able to transform our guests’ appearance and also their overall state of mind.  And we’re the only spa that lets the guests bring that unique ‘bliss’-perience home with products designed to make them look and feel healthy, beautiful and happy every day, from the inside out. 

JOB FUNCTIONS:

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Bliss  Resort Division.  Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked. 

ESSENTIAL DUTIES AND RESPONSIBILITIES | FEMALE LOCKER ROOM & LOUNGE:

• Responsible for maintaining a clean, sterilized spa environment.
• Maintain the stockroom and clean and organize back of house.
• Report shortage of inventory for all supplies related to spa attendant position (laundry, cleaning, etc.) so that there is no interruption of service.
• Launder all towels, linens and bathrobes to ensure levels are stocked and ready to accommodate guests. Empty garbage, as required.
• Conduct spa walkthrough ensuring that common areas, locker rooms and treatment rooms are properly cleaned.
• Conduct minor repairs such as changing lights bulbs and complete a maintenance request as issues arise.
• Replenish stock levels to include refilling robes, sandals, bathroom towels, paper toilets, product dispensers, and buffet in the lounge.
• Check-in spa deliveries and compares deliveries received as compared to packing slip.

Spa Operations:

• Communicate effectively with all service providers, guests, managers and fellow employees.
• Pro-actively and creatively solve problems as they are identified while the guest is still in the spa.
• Be aware of all targets and incentives.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exemplary client care, guest service and attention to detail.
• Ability to empathize with clients.
• Sell motivated with “can-do” attitude and good communication and organizational skills.
• Responsible, dependable.
• Tactful, mature and able to get along with diverse personalities.
• Ability to manage multiple projects simultaneously.
• Ability and willingness to update product and service knowledge by participating in on-going training sessions.
• Effective communicator
• Able to handle a flexible schedule and cooperative.

WORKING CONDITIONS:

Spa and normal retail environment with minimal exposure to dust, noise, etc.  May be required to work overtime, evenings and weekends.  Must be able to work with minimal supervision. 

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