Job Description

Are you actively looking for a new opportunity or just exploring the market? Either way, you might have just found the perfect match!

We're on the hunt for passionate and driven Outbound Phone Sales Representatives to join our growing team at Mood. In this role, you'll be at the forefront of our Customer Success Contact Center department, driving revenue growth by generating and contacting leads. As the first and ongoing touchpoint in the sales process, you'll play a pivotal role in shaping the customer journey.

Why Join Mood?

About Us: At Mood, we're not your average company. We're a vibrant and innovative online dispensary that features legal cannabis products tailored to set each customer's mood. We are dedicated to offering our customers nothing but the highest quality products with top-notch customer service. Our team is filled with energetic and creative individuals who are passionate about making a difference. We take pride in our fun-loving culture and celebrate the uniqueness of each team member.

Mood's Outbound Phone Sales team is in  hyper-growth mode . Over the last few months, we've optimized our processes on a smaller scale, and now it's time to scale up—big time. We're not just any company, and we're not looking for just any candidate. If you love the art of selling, delighting customers, and have a natural affinity for technology, keep reading. This might just be the role for you! Please note this role has the potential to be working on Saturdays.

What You'll Be Doing:

• Prospecting & Outreach: Identifying and connecting with new and existing customers and prospects via phone, email, chat, and other channels to introduce and sell our products and services (like our amazing subscriptions!).
• Customer Engagement: Building relationships with customers through various channels (phone, email, chat, and more) to understand their needs and showcase how Mood products can help.
• Account Management:  Maintain ongoing relationships with your ‘book of customers' to manage the relationship and keep them engaged and loyal to Mood.
• Collaboration: Partnering with the Customer Success Contact Center Leadership team to develop and refine strategies for growing our sales pipeline based on customer insights.
• Achieving Goals: Meet and exceed monthly, quarterly, and annual sales targets and the various key performance metrics that are measured in a contact center, sales, and outbound position

What You'll Bring to the Team:

We're looking for someone with:

• Sales Experience: Proven success in a sales and/or call center environment, preferably in a target-driven role.
• Communication Skills: Outstanding customer service, verbal and written communication abilities, with strong listening skills.
• Tech-Savviness: Comfort with technology and a knack for helping non-tech-savvy customers.
• Adaptability: An entrepreneurial mindset with the ability to pivot and problem-solve to meet business goals.
• Proactive Attitude: A bias toward action and the drive to consistently go above and beyond.

What's in It for You?

• Competitive base pay with performance-based monthly commission.
• Comprehensive health insurance package.
• Generous paid time off and employee discounts on our product.
• Fully remote - work from your home!
• A dynamic and inclusive work environment where creativity is encouraged and celebrated.
• Opportunities for professional growth and development.
• The chance to be a part of a passionate and close-knit team that feels like a community.

Not sure if your experience is a perfect match? No problem!
We know that great candidates bring more than just a resume. If this role excites you, hit the ‘Apply' button—we'd love to hear from you!

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