Job Description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

TRUMPF is actively shaping the digital transformation for our customers and our company. The smart services project team in Farmington is dedicated to developing and implement new after-sales services and solutions to support our customers and the service organization.

Principle Duties & Responsibilities

• Organize, plan and carry out IT projects in the customer service department: data analytics and predictive service.
• Structure, analyze and interpret a high amount of field machines and service data
• Develop scripts for reports and data visualization
• Design solutions and new products to support the technical service department and its customers
• Design and optimize processes to implement the new solutions in the service organization
• Organize and lead workshops with internal and external stakeholders
• Report any performance indicators to the project shift supervisor and VP service
• Communicate efficiently with customers, other departments and TRUMPF subsidiaries
• Assist and coordinate special events and meetings when necessary
• Work closely with service managers, sales and engineering to accomplish and meet expectations

Experience & Education

• Experience in big data/data analytics required. Must be able to program in R or/and Python.
• Must possess excellent customer service skills and business intelligence capabilities. Must be extremely organized and able to work autonomously. Excellent communication, synthesis and presentation skills required.
• Experience in project management and preferably agile methods. Experience with IT projects and affinity for IoT topics is essential.
• Familiarity with service processes and CNC machine industry is helpful. Knowledge of German language is preferred.
• Bachelor’s Degree in Engineering required.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

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