Salesforce CRM Administrator Job at 804 Technology, Texas

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  • 804 Technology
  • Texas

Job Description

Overview
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases—from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.

Responsibilities
  • Case Intake, Routing and Workload Management
    • Maintain and manage Email-to-Case intake
    • Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
    • Prevent duplicate and spam case creation
    • Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
    • Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
    • Maintain case statuses, fields and lifecycle transitions.

Soft Skills
  • Process-oriented mindset with strong analytical and problem-solving abilities.
  • Empathy for end users and customers; passion for frictionless support experiences.
  • Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
  • Salesforce experience is a plus

Requirements
  • High School Diploma
  • 1-2 years of Administrator experience in Aerospace or a manufacturing environment

Job Tags

Contract work,

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