Job Description

TITLE: Business Analyst Assistant (Part-Time)

DEPARTMENT: Strategy & Analytics     

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REPORTS TO: Manager, Market Intelligence

FLSA: Part-Time Hourly; Non-Exempt

WHAT SETS YOU APART

The Business Analyst is responsible for contributing to the management of the ticketing and sponsorship CRM system, extracting data from various vendors/systems, conducting fan/market research and generating insightful reports to support decision-making processes within the organization. They will work hand-in-hand with the Marketing, Sponsorship, Ticket Sales and Member Experience teams to alleviate day-to-day or recurring tasks. The ideal candidate should have a strong background or interest in business intelligence, data analysis and CRM systems, along with the ability to extract ticketing/customer data into meaningful reports/campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the tactical administration of the CRM system including reporting/dashboards, user management, data hygiene and data manipulation.
• Extract and query data from multiple sources to enable execution of marketing/sales/service campaigns, email distributions, etc.
• Utilize various sources to gather relevant data and information on industry trends and market dynamics and execute post-match and Season Ticket Member surveys.
• Update recurring reports across the business landscape, as well as analyze data, summarize findings and share actionable recommendations to key stakeholders.
• Analyze quantitative and qualitative data to identify patterns, trends, and insights that can inform strategic decision-making.
• Collaborate with cross-functional teams, including Marketing, Sponsorship Ticket Sales and Member Experience to understand data needs and requirements.
• Other Duties as assigned.

QUALIFICATIONS

It’s never just a job at Orlando City SC & Orlando Pride.  It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• Pursuing or graduated with bachelor’s/master’s degree in business, mathematics or sciences.
• Knowledge of Salesforce CRM, SQL, Excel, Tableau and project management (preferred).
• Ability to work independently.
• Ability to attain and maintain SafeSport certification.
• Ability to pass a background check.
• Strong attention to detail, excellent planning/communication/organization skills and ability to meet deadlines.
• Ability to work in a fast-paced changing environment and as part of a team, taking on tasks at all levels.

About Orlando City SC & Orlando Pride: 

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.  

The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons. 

In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win.  

The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.

In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.  

For more information on Orlando City SC and Orlando, visit  OrlandoCitySC.com or  Orlando-Pride.com .

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at  Peopleandculture@orlandocitysc.com to let us know the nature of your request and your contact information.

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