Job Description

The Retail Manager is responsible for operations of assigned retail location. The Retail Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations. 

About Isle Royale National Park:

Visitors' accommodations are accessible only by boat or seaplane. Rock Harbor Lodge has guest rooms with private baths, housekeeping cottages, and services include a dining room, snack bar, gift shop, dockside store, marina, rental motorboats, kayaks and canoes, guided fishing and sightseeing tours. Pristine, remote Isle Royale National Park - located in the northwest of Lake Superior and part of the U.S. state of Michigan. 

Season Dates: May 1st – October 1st, 2026

Housing Information: Managers receive FREE room & board for the season.

COMPENSATION: The salary range for this position is $60,000 to $60,000 . If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.​

Job Responsibilities

• Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution 

• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget 

• Ensure development and training of customer service programs and product knowledge 

• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements 

• Address and resolve any customer issues 

• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores 

• Periodically check and verify the accurate ticketing of merchandise 

• Lead periodic physical inventories as well as potential count discrepancies 

• Maintain effective client and customer rapport for mutually helpful business relationships 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired 

• Requires a bachelor's degree or equivalent experience in business or another related field 

• Familiar with Microsoft Office and Point of Sales systems 

• Ability to work a flexible, event-based schedule that includes some evenings and weekends 

• Strong organizational skills 

• Profit and loss (P&L) accountability and /or contract -managed service experience preferred 

• Ability to demonstrate excellent customer service using Aramark's standard service mode 

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